Terms and Conditions

Last Updated: June 4, 2026

These Terms and Conditions govern your access to and use of the Fax mobile application operated by Stepa Mobile FZE LLC. The Application is designed as a cross-platform mobile fax solution and may be available on iOS, Android, and other supported platforms. The Application allows users to prepare, scan, upload, edit, send, receive, manage, and store fax-related documents using mobile tools, cloud infrastructure, telecommunications providers, temporary fax numbers, and platform-specific billing systems. By installing, accessing, purchasing, subscribing to, or using the Application, you agree to be bound by these Terms. If you do not agree with these Terms, you must not use the Application and should remove it from your device.

1. Acceptance of Terms

By using the Application, you confirm that you have read, understood, and accepted these Terms and Conditions. These Terms create a legally binding agreement between you and Stepa Mobile FZE LLC regarding your use of the Application and all related services. Your continued use of the Application after any update to these Terms means that you accept the updated version. If you use the Application on behalf of a company, organization, client, employer, or other legal entity, you confirm that you have authority to bind that entity to these Terms. If you do not have such authority, you must use the Application only in your personal capacity or stop using it immediately.

2. Service Provider Identification

The Fax application is operated by Stepa Mobile FZE LLC. References to “Company,” “we,” “our,” or “us” mean Stepa Mobile FZE LLC, including its employees, contractors, service providers, authorized representatives, and infrastructure partners where applicable. References to “you” or “user” mean any individual or entity that installs, accesses, purchases, subscribes to, or uses the Application. For questions regarding these Terms, subscriptions, platform billing, technical issues, fax numbers, service limits, or account-related matters, you may contact us at [email protected]. We may require account, purchase, or device information to verify your identity before providing account-specific assistance.

3. Cross-Platform Application Scope

The Application may be distributed through the Apple App Store, Google Play, or other authorized distribution platforms. These Terms apply to the Application regardless of whether you access it on iOS, Android, tablet devices, mobile phones, or any other supported environment. Platform-specific rules may also apply, including Apple App Store terms, Google Play terms, payment policies, subscription rules, device permission systems, refund procedures, and operating system requirements. If there is a conflict between these Terms and mandatory rules imposed by Apple, Google, or applicable law, the mandatory platform or legal rule will apply only to the extent required. Your use of the Application is also subject to any terms imposed by your device manufacturer, mobile operator, internet provider, and app marketplace.

4. Description of the Service

The Application provides mobile fax-related functionality, which may include document scanning, file importing, PDF preparation, image enhancement, cover page creation, signature or annotation tools, fax sending, fax receiving, temporary fax number access, delivery status tracking, fax history, document storage, subscription-based premium features, and customer support. The exact features available to you may depend on your country, device type, operating system, app version, subscription plan, purchase status, service availability, telecom partner support, and technical limitations. We may modify, suspend, replace, limit, or discontinue any feature as part of product development, legal compliance, anti-abuse measures, or infrastructure changes. We do not guarantee that every feature will be available in every region, on every device, or through every platform.

5. iOS Platform Terms

If you download or use the Application on an Apple device, your use may also be governed by Apple’s App Store terms, Apple Media Services terms, iOS permission rules, Apple ID settings, subscription management tools, and Apple payment policies. Purchases made through the Apple App Store are generally processed by Apple, and Apple may control payment collection, tax handling, subscription renewal, cancellation interface, family sharing eligibility, and refund procedures. We do not receive your full payment card details from Apple. You are responsible for managing iOS subscriptions through your Apple ID settings unless the Application or Apple provides another authorized method. Apple is not responsible for providing maintenance or support for the Application except as required by applicable App Store rules.

6. Android Platform Terms

If you download or use the Application on an Android device, your use may also be governed by Google Play terms, Google Play billing policies, Android permission rules, Google account settings, subscription management tools, and device manufacturer requirements. Purchases made through Google Play are generally processed by Google, and Google may control payment collection, taxes, subscription renewal, cancellation interface, purchase verification, and refund procedures. We do not receive your full payment card details from Google Play. You are responsible for managing Android subscriptions through your Google Play account settings unless another authorized method is provided. Android device manufacturers and system modifications may affect how permissions, notifications, storage, and background processes behave.

7. Eligibility to Use the Application

You may use the Application only if you are legally capable of entering into a binding agreement under the laws applicable to you. The Application is not intended for children under the age of 13 and should not be used by minors without appropriate parental or guardian involvement. Because fax documents may include legal, financial, medical, business, government, insurance, employment, or confidential information, you are responsible for ensuring that you have the legal right and capacity to send, receive, store, or manage such documents through the Application. If you are prohibited from using mobile fax services by applicable law, contract, employer policy, professional rule, court order, or regulatory requirement, you must not use the Application.

8. User Account and Access

Some features may require an account, subscription, purchase validation, device identifier, Apple ID, Google account, email address, or other access mechanism. You are responsible for maintaining the confidentiality and security of your account, device, platform account, and any credentials or access tokens associated with the Application. You agree not to share paid access, temporary fax numbers, subscriptions, fax credits, or premium entitlements with unauthorized users. We may restrict, suspend, or terminate access if we believe your account has been compromised, misused, shared improperly, involved in fraud, or used in violation of these Terms. You are responsible for activity that occurs through your account or device unless caused by our intentional misconduct.

9. Accuracy of Information Provided by You

You are responsible for ensuring that all information you provide through the Application is accurate, complete, lawful, and up to date. This includes recipient fax numbers, sender information, cover page details, account information, billing-related information, document content, and any other details entered, uploaded, selected, or transmitted by you. We do not independently verify whether a recipient fax number belongs to the intended person or organization. If you enter an incorrect number, outdated number, wrong country code, wrong recipient name, or incomplete transmission instruction, your fax may fail or may be delivered to the wrong recipient. You accept responsibility for verifying all information before sending any fax.

10. Temporary Fax Numbers

The Application may provide access to temporary fax numbers for receiving fax documents where this feature is available. Temporary fax numbers are provided on a limited, revocable, non-exclusive, and service-dependent basis. Such numbers may expire, rotate, become unavailable, be suspended, or be reassigned depending on subscription status, account activity, region, telecom partner availability, number pool capacity, technical requirements, legal obligations, or internal service rules. Unless the Application expressly states that a permanent number is being provided under a specific paid plan, you must treat any fax number as temporary. You should not use temporary fax numbers for permanent business registration, court notices, legal service of process, tax authority correspondence, medical emergencies, emergency communication, or any situation where continuous number availability is required.

11. No Ownership of Fax Numbers

You do not own any fax number made available through the Application. Any number displayed, assigned, reserved, or made accessible to you remains controlled by us, our telecom partners, number providers, or other authorized infrastructure operators. Your use of a number is limited to the period and purpose allowed by the Application and your active service entitlement. We may change, withdraw, rotate, suspend, or reassign numbers without liability where required for operational, legal, technical, anti-abuse, regulatory, or service availability reasons. You may not sell, lease, transfer, sublicense, publish for unauthorized campaigns, register as your permanent number, or claim ownership rights over any fax number provided through the Application.

12. Expiration and Reassignment of Numbers

Temporary fax numbers may stop receiving faxes after expiration, cancellation, subscription termination, failed payment, account restriction, fair use violation, inactivity, regional unavailability, or technical service change. Once a number expires or is released, we may not be able to recover faxes sent to that number, reactivate the same number, or prevent the number from being reassigned in the future. You are responsible for monitoring any expiration notices, subscription status, number validity period, and in-app warnings. We are not liable for missed, delayed, lost, inaccessible, misrouted, or unrecoverable faxes sent to expired, suspended, reassigned, unavailable, or incorrectly entered numbers. For important communications, you should confirm number availability shortly before the sender transmits the fax.

13. Sending Fax Documents

When you send a fax, you authorize us and our service providers to process, convert, route, transmit, retry, and deliver the selected document to the recipient number you provide. Fax sending may require document conversion, file compression, page rendering, telecom routing, gateway processing, transmission retries, and delivery status reporting. We may reject, delay, or fail to transmit a fax if the file format is unsupported, the document is too large, the number is invalid, the recipient machine is busy, your credits are insufficient, your subscription is inactive, the service is unavailable, platform billing cannot be verified, or the transmission appears abusive or unlawful. You understand that fax transmission depends on third-party infrastructure and cannot be guaranteed in every case.

14. Receiving Fax Documents

Where receiving functionality is available, you authorize us and our service providers to receive, process, store, display, and make available incoming faxes associated with your active temporary or assigned fax number. Received faxes may be stored for a limited period and may be deleted, archived, or made inaccessible after expiration of your number, cancellation of your subscription, deletion of your account, service changes, retention limits, or technical restrictions. You are responsible for downloading, saving, or exporting important received documents before they expire or become unavailable. We do not guarantee that every incoming fax will be received successfully, especially where the sender uses an incompatible machine, the number has expired, telecom routing fails, or the sender enters the wrong number.

15. Delivery Status and Confirmation

The Application may display statuses such as pending, processing, sending, sent, delivered, failed, cancelled, expired, or unavailable. These statuses are based on information received from internal systems, fax gateways, telecom providers, and receiving endpoints. A status indicating successful delivery means that the transmission was reported as completed to the receiving endpoint, but it does not prove that the intended person reviewed, accepted, printed, processed, filed, or legally acknowledged the document. Recipient-side systems, office staff, fax machines, paper trays, email-to-fax systems, and document workflows are outside our control. For important documents, you should independently confirm receipt and acceptance directly with the recipient.

16. No Legal, Medical, Financial, or Professional Advice

The Application is a technical fax and document transmission tool. It does not provide legal, medical, financial, tax, compliance, government, insurance, employment, or professional advice. We do not review your documents for legal validity, medical accuracy, financial completeness, regulatory compliance, formatting requirements, deadline sufficiency, recipient acceptance, or evidentiary value. The fact that a document is scanned, signed, sent, delivered, or stored through the Application does not mean that it satisfies any legal, contractual, institutional, or professional requirement. You are responsible for consulting qualified professionals where your documents or transmissions have legal, medical, financial, regulatory, or business significance.

17. User Responsibility for Documents

You are solely responsible for the documents you upload, scan, edit, send, receive, store, or share through the Application. You must ensure that you have the right to process and transmit each document and that doing so does not violate privacy rights, intellectual property rights, confidentiality duties, employment obligations, court orders, professional rules, or applicable laws. You must not use the Application to send forged documents, fraudulent claims, unauthorized signatures, spam, threats, harassment, illegal materials, malware, unsolicited advertising, or content that infringes the rights of others. We may restrict or terminate access if we believe documents or transmissions violate these Terms or create risk for us, recipients, service providers, or other users.

18. Signatures and Annotations

The Application may allow you to add signatures, initials, stamps, text, dates, checkmarks, or annotations to documents before faxing. These tools are provided for convenience and do not verify your identity, authority, intent, legal capacity, or right to sign the document. We do not guarantee that any signature, annotation, scanned copy, or faxed document will be legally binding, enforceable, acceptable to the recipient, or compliant with electronic signature laws. Acceptance may depend on the recipient, applicable law, document type, jurisdiction, contract language, institutional rules, and evidentiary requirements. You are responsible for determining whether use of signature or annotation tools is appropriate for your intended purpose.

19. Camera, File, Contact, and Device Permissions

Certain features require device permissions such as camera access, file selection, photo library access, storage access, notifications, contact access, network access, or document picker access. Camera access may be used for scanning documents; file or photo access may be used for importing or saving documents; contact access may be used for selecting recipients; notifications may be used for delivery updates and incoming fax alerts. Permission systems differ between iOS and Android, and the Application may behave differently depending on your operating system version, device settings, manufacturer restrictions, and platform rules. You are responsible for granting, denying, or revoking permissions through iOS or Android settings. If you deny or revoke a permission, related features may not work properly or may become unavailable.

20. Subscriptions, Credits, and Paid Features

The Application may offer subscriptions, fax credits, paid fax packages, premium scanning tools, ad removal, temporary fax number access, higher page limits, document storage, priority processing, or other paid functionality. Paid features may be subject to separate limits, renewal periods, regional pricing, taxes, trial terms, promotional conditions, and availability rules. Purchasing a subscription or credit package does not guarantee successful delivery of every fax, permanent number availability, unlimited usage, compatibility with every recipient, or uninterrupted third-party infrastructure. Features included in a paid plan may change over time where necessary for product, legal, technical, operational, or platform compliance reasons. You should review the purchase screen and applicable platform terms before completing any purchase.

21. Apple App Store Billing

If you purchase a subscription, credit package, premium feature, or other paid item through the Apple App Store, the transaction is generally processed by Apple through your Apple ID. Apple may handle payment collection, tax calculation, renewal, cancellation tools, subscription notices, family sharing rules, refund review, and payment method management. We do not directly control Apple’s billing interface and do not receive your full payment card details. You are responsible for reviewing the price, subscription period, trial conditions, renewal terms, and cancellation instructions shown by Apple before confirming a purchase. Subscription cancellation for App Store purchases is generally managed through your Apple ID subscription settings unless Apple provides another official method.

22. Google Play Billing

If you purchase a subscription, credit package, premium feature, or other paid item through Google Play, the transaction is generally processed by Google through your Google account. Google may handle payment collection, tax calculation, renewal, cancellation tools, subscription notices, refund review, and payment method management. We do not directly control Google Play’s billing interface and do not receive your full payment card details. You are responsible for reviewing the price, subscription period, trial conditions, renewal terms, and cancellation instructions shown by Google Play before confirming a purchase. Subscription cancellation for Google Play purchases is generally managed through your Google Play subscription settings unless Google provides another official method.

23. Subscription Renewal

Subscriptions may automatically renew unless cancelled before the end of the current billing period in accordance with the rules of the platform through which you purchased the subscription. Renewal timing, renewal notices, billing dates, grace periods, retry attempts, and payment failure handling may be controlled by Apple, Google, or another authorized payment provider. If your payment method fails or your subscription cannot be verified, access to paid features, fax credits, premium tools, or temporary fax numbers may be suspended, limited, or terminated. We are not responsible for charges caused by your failure to cancel a subscription before renewal. You should manage subscriptions directly through the relevant platform account used for purchase.

24. Free Trials and Promotional Offers

We may offer free trials, introductory prices, discounts, promotional credits, limited temporary number access, or other promotional features. Promotional offers may be available only to certain users, regions, platforms, devices, account types, or purchase histories and may be subject to expiration, eligibility limits, automatic renewal terms, and platform-specific conditions. If a free trial converts into a paid subscription, you are responsible for cancelling before the trial ends if you do not want to be charged. Apple or Google may determine trial eligibility based on your platform account and prior purchase history. Abuse of free trials, repeated account creation, payment manipulation, or attempts to obtain unauthorized promotional access may result in restriction or termination of service.

25. Refunds and Cancellations

Refunds, cancellations, and chargebacks may be governed by the rules of the platform through which you made the purchase. If you purchased a subscription, fax credits, premium access, temporary fax number access, or any other paid feature through the Apple App Store, refund requests must generally be submitted to Apple through Apple’s official refund process. Apple determines whether an App Store purchase is eligible for a refund under Apple’s own policies and applicable law. If Apple approves a refund, the refunded amount is generally returned to the payment method used for the purchase, and you may lose access to the refunded subscription, credits, premium features, temporary fax number access, or other paid items.

If you purchased through Google Play, refund requests may need to be submitted through Google Play’s official refund process, and Google may determine refund eligibility under its own policies and applicable law. We may provide support information, account verification, technical details, or purchase status information where appropriate, but we may not be able to issue refunds directly where Apple, Google, or another payment provider controls the transaction. Cancelling a subscription generally stops future renewals but does not automatically refund previous charges unless required by law or approved through the applicable platform process.

26. Usage-Based Services and Consumed Features

Fax credits, temporary number access, sent fax pages, completed transmissions, assigned numbers, consumed credits, document processing, and other usage-based services may be treated as consumed once used, assigned, processed, or attempted, subject to applicable law and platform refund rules. A fax transmission may consume credits or count toward usage limits if the document was processed, rendered, routed, or attempted, even if the recipient system was busy, rejected the fax, failed to print it, or did not personally review the document. We may review support requests involving technical failures, but refund eligibility for App Store or Google Play purchases may ultimately be determined by Apple, Google, or the relevant payment provider. Nothing in this section limits any refund rights you may have under applicable consumer protection law or mandatory platform rules.

27. Restore Purchases

The Application may provide a restore purchases feature where required or supported by the platform. Restoring purchases may require communication with Apple, Google, or another payment provider to verify your subscription, entitlement, or prior purchase. Restoration may not work if you use a different platform account, different store region, unsupported device, expired subscription, refunded purchase, cancelled entitlement, or unavailable product. We do not guarantee that purchases made on one platform will automatically transfer to another platform unless cross-platform entitlement is expressly supported by the Application. If cross-platform access is offered, it may require account login, purchase verification, and compliance with additional technical or platform rules.

28. Cross-Platform Entitlements

The Application may allow certain purchases or subscriptions to be used across supported platforms, but only if such functionality is expressly provided and technically available. Apple App Store purchases, Google Play purchases, direct purchases, and promotional entitlements may be treated differently depending on platform rules, product configuration, account login, purchase verification, and store restrictions. We do not guarantee that an iOS purchase will unlock Android access, or that an Android purchase will unlock iOS access, unless the Application clearly states that cross-platform entitlement is included. Users are responsible for purchasing through the correct platform and account. Duplicate purchases made on different platforms may not be automatically refundable.

29. Service Limits and Fair Use

The Application may impose limits on fax sending, fax receiving, page count, file size, document storage, transmission retries, number availability, temporary number duration, support access, processing speed, and other service features. Limits may vary by subscription plan, purchase type, account history, country, platform, technical capacity, telecom provider rules, anti-abuse controls, and current system conditions. We may enforce limits automatically to protect service stability, prevent fraud, reduce telecom abuse, and ensure fair access for legitimate users. Exceeding limits may result in delayed processing, failed transmissions, temporary restrictions, additional charges, reduced access, or account review. We may change fair use limits as necessary for operational, legal, platform, or technical reasons.

30. Prohibited Uses

You must not use the Application for unlawful, abusive, fraudulent, harmful, or unauthorized purposes. Prohibited uses include sending spam, unsolicited advertising, phishing materials, forged documents, fraudulent invoices, threats, harassment, hate content, malware, illegal instructions, impersonation materials, unauthorized medical records, stolen identity documents, or content that violates the rights of others. You must not attempt to bypass usage limits, resell service access, scrape system data, reverse engineer the Application, overload infrastructure, interfere with telecom networks, manipulate platform billing, exploit refunds, or use temporary numbers for deceptive registration schemes. We may suspend or terminate access without refund where we reasonably believe the Application has been used in a prohibited manner.

31. Compliance With Laws

You are responsible for complying with all laws, regulations, professional obligations, industry rules, court orders, and contractual duties that apply to your use of the Application. This includes rules regarding privacy, data protection, consent, medical information, financial information, employment records, consumer communications, advertising, telecom usage, document retention, signatures, fax marketing, and cross-border data transfers. We do not guarantee that the Application is suitable for every jurisdiction or regulated use case. If your use of fax services is subject to special legal requirements, you are responsible for determining whether the Application satisfies those requirements. You must stop using the Application if your use would violate applicable law.

32. Confidential and Sensitive Information

You may choose to process confidential or sensitive information through the Application, but you do so at your own discretion and risk. Such information may include medical records, insurance forms, tax documents, identification materials, contracts, court documents, financial records, employment paperwork, or business secrets. The Application uses reasonable security practices, but no digital, mobile, cloud, or telecom system can be guaranteed to be completely secure. Fax transmission may involve legacy infrastructure and recipient-side systems outside our control. You should not use the Application for information that requires a specialized secure platform unless you have independently determined that mobile fax transmission is appropriate for your situation.

33. Document Storage and User Copies

The Application may store drafts, sent faxes, received faxes, scanned pages, cover pages, previews, transmission history, or downloaded documents for user convenience. Storage may be limited in time, size, quantity, account status, platform capabilities, or subscription tier. We are not a permanent archive, legal recordkeeping system, medical record system, or document vault unless expressly stated in a separate written agreement. You are responsible for downloading, exporting, backing up, and securely storing any documents you need to keep. We are not liable for loss of documents caused by deletion, app uninstall, account termination, platform changes, device loss, expired retention periods, failed synchronization, service changes, or user error.

34. Local Device Responsibility

Some documents, previews, settings, cached files, drafts, downloaded faxes, or temporary files may be stored locally on your iOS or Android device. You are responsible for protecting your device with appropriate security measures, including screen locks, operating system updates, malware protection, Apple ID or Google account security, encryption, and careful handling of shared devices. If another person gains access to your device, they may be able to view documents, fax history, notifications, or account information depending on your settings. We are not responsible for unauthorized access caused by lost devices, shared devices, weak passwords, compromised platform accounts, jailbroken devices, rooted devices, malware, or unsafe device configurations.

35. Third-Party Services and Infrastructure

The Application may rely on third-party services for fax routing, telecom connectivity, cloud hosting, document conversion, analytics, crash reporting, subscription validation, advertising, customer support, and infrastructure monitoring. These services may be necessary for the Application to function. We are not responsible for failures, outages, delays, policy changes, routing issues, number shortages, data processing errors, platform billing problems, or service interruptions caused by third-party providers beyond our reasonable control. Your use of some third-party services may also be subject to their own terms and policies. We may replace or modify service providers without prior notice where necessary for reliability, cost, compliance, security, or product improvement.

36. Advertising and Sponsored Content

The Application may display advertisements, sponsored content, promotional offers, or third-party marketing placements. Advertising may be used to support free or lower-cost access to certain features. We do not endorse every product, service, claim, or offer displayed through advertising partners. You are responsible for evaluating any third-party advertisement before interacting with it, making a purchase, or providing information to an advertiser. We may offer paid options that remove or reduce ads, but ad availability and removal features may vary by region, subscription plan, platform, app version, and technical configuration. Platform privacy settings may affect advertising identifiers and personalization options.

37. Updates and Changes to the Application

We may update, modify, improve, suspend, remove, replace, or discontinue any part of the Application at any time. Updates may be required to fix bugs, improve security, comply with Apple App Store or Google Play requirements, change service providers, adjust fax routing, add features, remove unsupported functionality, or address legal requirements. Some updates may be mandatory for continued use of the Application. If you do not install updates, certain features may stop working or become insecure. We are not required to maintain compatibility with all older iOS versions, Android versions, devices, app versions, jailbroken devices, rooted devices, or third-party configurations.

38. Service Availability

We aim to provide a reliable service, but we do not guarantee that the Application will be available, uninterrupted, error-free, secure, or compatible with every device, platform, operating system, country, or network. Service may be affected by maintenance, outages, telecom failures, cloud provider issues, internet connectivity problems, device limitations, operating system changes, fax gateway errors, number availability, billing verification problems, platform review requirements, or events beyond our control. We may temporarily suspend service to perform maintenance, address security issues, prevent abuse, or comply with legal requirements. You should not rely on the Application as your only method for urgent, emergency, legally critical, or time-sensitive communication.

39. No Emergency Use

The Application is not designed for emergency communications, emergency medical use, urgent legal filings, court deadline guarantees, public safety reporting, crisis response, or other time-critical situations where failure or delay could cause serious harm. Fax transmission can fail, be delayed, be misrouted, or be ignored by the recipient. Temporary fax numbers may expire or become unavailable. Delivery status may not confirm human review. If you need to send emergency, urgent, or legally critical information, you should use an appropriate verified communication channel and confirm receipt directly with the intended recipient.

40. Intellectual Property Rights

The Application, including its design, software, code, interface, workflows, logos, trademarks, text, graphics, icons, features, and underlying technology, is owned by Stepa Mobile FZE LLC or its licensors and is protected by intellectual property laws. These Terms grant you a limited, personal, revocable, non-exclusive, non-transferable license to use the Application for lawful purposes in accordance with these Terms. You may not copy, modify, distribute, sell, lease, reverse engineer, decompile, attempt to extract source code, create derivative works, or use the Application to build a competing service except where such restrictions are prohibited by law. All rights not expressly granted to you are reserved.

41. User Content Ownership

You retain ownership of documents, scans, images, signatures, annotations, cover pages, and other content that you upload, create, or transmit through the Application. By using the Application, you grant us a limited license to process, store, display, convert, transmit, and otherwise handle your content solely as necessary to provide the service, operate the Application, comply with law, prevent abuse, support your account, and enforce these Terms. This license does not give us ownership of your documents. You represent that you have all rights necessary to provide your content to the Application and to allow us to process it as described in these Terms and our Privacy Policy.

42. Feedback and Suggestions

If you send us feedback, suggestions, ideas, bug reports, feature requests, comments, or other recommendations regarding the Application, you allow us to use them without restriction or compensation to you. We may use feedback to improve the Application, develop new features, fix bugs, change workflows, adjust pricing, improve platform support, or improve customer support. You should not submit confidential business ideas, trade secrets, or proprietary concepts unless you are comfortable with us using them without a separate agreement. Providing feedback does not create an obligation for us to implement your suggestion, credit you, pay you, or maintain any feature.

43. Privacy Policy

Our processing of personal information is described in our Privacy Policy, which is incorporated into these Terms by reference. By using the Application, you acknowledge that information may be collected, used, stored, shared, and protected as described in the Privacy Policy. The Privacy Policy explains how we handle account information, documents, fax metadata, temporary fax numbers, iOS and Android permissions, analytics, advertising, support requests, data retention, and user rights. If you do not agree with our Privacy Policy, you should not use the Application. You may contact us at [email protected] for privacy-related questions or requests.

44. Suspension and Termination

We may suspend, restrict, or terminate your access to the Application or specific features if we reasonably believe that you have violated these Terms, failed to pay applicable fees, misused temporary fax numbers, sent abusive or unlawful content, exceeded fair use limits, attempted fraud, compromised service security, manipulated platform billing, abused refunds, or created legal or operational risk. We may also terminate or discontinue access where required by law, telecom providers, Apple App Store policies, Google Play policies, service availability, or business changes. Termination may result in loss of access to fax history, temporary numbers, stored documents, subscriptions, credits, or pending transmissions. You remain responsible for obligations incurred before termination.

45. Effect of Termination

Upon termination, cancellation, expiration, or discontinuation of your access, your right to use the Application and related services will stop immediately or at the end of the applicable paid period, depending on the circumstances and platform rules. Temporary fax numbers may be released, incoming faxes may no longer be delivered, pending transmissions may be cancelled, and stored documents may become inaccessible or be deleted according to retention rules. Sections of these Terms that by their nature should survive termination will continue to apply, including provisions on user responsibility, intellectual property, disclaimers, limitation of liability, indemnification, governing law, and dispute resolution. You should export important documents before cancelling or allowing access to expire.

46. Disclaimer of Warranties

The Application and all related services are provided on an “as is” and “as available” basis to the maximum extent permitted by law. We do not warrant that the Application will be uninterrupted, error-free, secure, accurate, compatible with every device, suitable for every document, or capable of delivering every fax successfully. We do not guarantee permanent availability of fax numbers, successful recipient review, legal acceptance of faxed documents, compatibility with every fax machine, preservation of every document, or uninterrupted operation of Apple, Google, telecom, or cloud infrastructure. You use the Application at your own risk and are responsible for verifying that it meets your needs before relying on it for important communications.

47. Limitation of Liability

To the maximum extent permitted by applicable law, Stepa Mobile FZE LLC will not be liable for indirect, incidental, consequential, special, punitive, or exemplary damages arising from or related to your use of the Application. This includes damages for lost documents, missed deadlines, failed transmissions, incorrect recipient numbers, expired temporary numbers, duplicate platform purchases, subscription renewal charges, business interruption, lost profits, loss of data, privacy incidents caused by recipient-side systems, or reliance on delivery status without independent confirmation. Our total liability for any claim related to the Application will be limited to the amount you paid for the Application or service during the period required by applicable law. Some jurisdictions do not allow certain limitations, so some limitations may not apply to you.

48. Indemnification

You agree to indemnify and hold harmless Stepa Mobile FZE LLC, its officers, employees, contractors, service providers, telecom partners, and platform partners from claims, losses, damages, liabilities, costs, and expenses arising from your use of the Application, your documents, your violation of these Terms, your violation of law, your infringement of third-party rights, your misuse of temporary fax numbers, your transmission of unlawful or unauthorized content, your abuse of subscriptions or refunds, or your failure to verify recipient information. This obligation applies to claims brought by recipients, third parties, regulators, service providers, or other users. We reserve the right to control the defense of any matter subject to indemnification, and you agree to cooperate with reasonable defense efforts.

49. Apple-Specific Acknowledgment

If you access the Application through the Apple App Store, you acknowledge that these Terms are between you and Stepa Mobile FZE LLC, not Apple. Apple is not responsible for the Application or its content, except as required by applicable law or App Store rules. Apple has no obligation to provide maintenance or support services for the Application. In the event of any failure of the Application to conform to an applicable warranty, you may notify Apple where required by App Store rules, and Apple may refund the purchase price where applicable. Apple is not responsible for claims relating to the Application, your use of the Application, product liability, legal compliance, intellectual property claims, or consumer protection matters except where mandatory rules provide otherwise.

50. Google Play-Specific Acknowledgment

If you access the Application through Google Play, you acknowledge that your download, purchase, subscription, cancellation, refund request, and use of the Application may be subject to Google Play terms and policies. Google may provide billing tools, refund review procedures, subscription management pages, purchase verification services, and platform-level user protections. We do not control all Google Play account, billing, refund, or subscription settings. You are responsible for managing your Google Play account and reviewing Google’s notices regarding renewals, cancellations, and payments. Google is not responsible for our fax service, telecom routing, temporary number availability, document handling, or customer support except where Google’s own rules or applicable law require otherwise.

51. Governing Law

These Terms are governed by the laws applicable to Stepa Mobile FZE LLC, without regard to conflict of law principles, unless mandatory consumer protection laws in your jurisdiction require otherwise. Your local laws may provide rights that cannot be waived by contract, and nothing in these Terms is intended to limit such non-waivable rights. If you use the Application from outside our primary place of business, you are responsible for complying with local laws that apply to your use of mobile fax services. Legal interpretations may vary by jurisdiction, and users with regulated, professional, or high-risk use cases should obtain independent legal advice.

52. Dispute Resolution

If you have a concern or dispute regarding the Application, you agree to first contact us at [email protected] and provide a clear description of the issue. We will make reasonable efforts to review and respond to disputes in a practical manner. Informal resolution may include technical investigation, account review, purchase verification, platform billing guidance, service explanation, or other appropriate steps. If a dispute cannot be resolved informally, it may be handled through the courts or procedures available under applicable law. Nothing in this section prevents either party from seeking urgent legal relief where necessary to protect rights, security, confidential information, or service infrastructure.

53. Changes to These Terms

We may update these Terms from time to time to reflect changes in the Application, Apple App Store requirements, Google Play requirements, operating system rules, legal obligations, business practices, pricing, subscriptions, refunds, temporary number availability, telecom infrastructure, or service features. When we make material changes, we may notify users through the Application, by email, through an update notice, or by changing the “Last Updated” date above. Continued use of the Application after updated Terms become effective means that you accept the revised Terms. If you do not agree with the updated Terms, you must stop using the Application and may cancel any subscription through the applicable platform settings.

54. Severability and Entire Agreement

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue in full force and effect. The invalid provision will be interpreted or replaced to the extent necessary to achieve its original purpose as closely as legally possible. These Terms, together with the Privacy Policy and any purchase terms shown in the Application, Apple App Store, Google Play, or other authorized platform, form the entire agreement between you and Stepa Mobile FZE LLC regarding your use of the Application. Any failure by us to enforce a provision does not waive our right to enforce that provision later. You may not transfer your rights under these Terms without our consent.

55. Contact Information

If you have questions about these Terms and Conditions, the Application, subscriptions, refunds, cancellations, temporary fax numbers, service limits, document handling, or account access, you may contact us at [email protected]. Please include enough information for us to understand your request, such as your account email, device type, platform, app version, purchase details, or description of the issue where relevant. For purchases made through Apple or Google, you may also need to use the official platform tools for subscription cancellation or refund requests. Stepa Mobile FZE LLC aims to provide a practical and transparent mobile fax service while maintaining reasonable limits, security standards, and user responsibilities. Your use of the Application remains subject to these Terms, the Privacy Policy, platform rules, and all applicable laws.