Support Center
Need help with Aurora Forecast Map & KP Index? Contact us for assistance with subscriptions, sky tracking, AR features, notifications, crashes, or general app questions.
Contact Support
The fastest way to reach us is by email. Please include enough details so our team can understand and reproduce the issue.
Please include:
- your device model;
- your iOS version;
- the app version, if available;
- a short description of the issue;
- screenshots or screen recordings, if helpful;
- steps to reproduce the problem.
We can help with:
- subscription and restore purchase questions;
- AI sky tracking or object detection issues;
- camera, AR, compass, or location permission problems;
- push notification issues;
- bug reports, crashes, and performance problems;
- privacy or data-related requests.
Useful Links
You can review our legal documents here:
Billing and Refunds
Purchases and subscriptions are processed by Apple. For refund requests, Apple may require you to submit a request through your Apple account purchase history.
Response Time
We aim to respond to most support requests within 48–72 business hours.
Privacy Requests
For privacy or data deletion requests, email us with the subject line Privacy Request.